Privacy Policy

1. Who we are and what this policy covers

This Privacy Policy explains how LifeHetu Technology Private Limited ("LifeHetu", "we", "us") handles personal data about practitioners, practice staff, prospective customers and visitors to the business pages of www.lifehetu.com. For this data, LifeHetu is the data fiduciary under the Digital Personal Data Protection Act, 2023.

It does not cover:

• People booking or paying practitioners through LifeHetu's mental health pages. See the Privacy Policy for mental health bookings.
• Data your practice keeps in LifeHetu's software about your clients. For that data your practice is the data fiduciary and LifeHetu processes it on your behalf, under the data processing terms in our Terms and Conditions.

2. What we collect

• Contact and business details: name, email, phone, practice name, address, GSTIN, and professional details you give us.
• Account details: the users on your account, their roles and login activity.
• Profile details: if you are listed in LifeHetu's directory, the qualifications, registrations, photo, fees and availability you provide for your profile.
• Billing and payout details: invoices, payment history, and the bank and verification details needed for Razorpay to settle client payments to you. Card details are handled by Razorpay, not stored by LifeHetu.
• Communications: emails, enquiry forms, WhatsApp messages and support requests.
• Technical data: IP address, browser and device type, and pages visited. Analytics data is collected only if you accept analytics cookies.

3. How we use it

• To set up and run your account, build your website or app, and provide support.
• To bill you, issue GST invoices, and settle client payments to you.
• To publish your directory profile, where you have asked to be listed.
• To tell you about changes to our services, terms and prices.
• To send our newsletter and product updates, only with your consent. You can unsubscribe at any time.
• To keep our services secure and prevent fraud.
• To understand how the site is used and improve it, if you accept analytics cookies.
• To meet legal, tax and accounting obligations.

4. Consent

We process your data on the basis of your consent, which you give when you contact us, sign up, subscribe or accept cookies, and where the law otherwise permits, for example to meet legal obligations. You can withdraw consent at any time by writing to contact@lifehetu.com. Some data is needed to provide the service, so withdrawing consent for it may mean ending your subscription.

5. Who we share it with

We do not sell personal data. We share it only as needed with:

• Razorpay, for payments, payouts and the verification Razorpay requires.
• Amazon Web Services and Vercel, who host our systems and websites.
• Google, for reCAPTCHA spam protection and, if you accept, Google Analytics.
• MailerLite, only if you subscribe to our newsletter.
• WhatsApp (Meta), if you choose to message us there.
• The public, for the profile details you choose to publish in the directory or on your website.
• Professional advisers and authorities, where the law requires it or to protect our legal rights.
• A buyer or successor, if LifeHetu is merged or sold, under the same protections.

6. Where your data is stored

Your data is stored and processed in India and in other countries where our service providers run their systems. Where data leaves India, we use reputable providers bound by contractual obligations to protect it, and we transfer data only as permitted by Indian law.

7. How long we keep it

We keep account data for as long as you are a customer and for a reasonable period afterwards to deal with questions or claims. Invoices and payment records are kept for the period tax and company law requires. Enquiries that do not lead to an account are deleted when they are no longer needed.

8. Security

We use industry-standard safeguards, including encrypted connections, access controls and limited staff access, to protect personal data. No system is completely secure. If a breach affects your personal data, we will inform you and the Data Protection Board of India as the law requires.

9. Your rights

Under Indian data protection law you can:

• ask for a summary of the personal data we hold about you and who we have shared it with;
• ask us to correct, complete or update it;
• ask us to erase it, unless we must keep it by law;
• withdraw your consent;
• nominate another person to exercise these rights if you die or become unable to; and
• complain to our Grievance Officer and, if you are not satisfied, to the Data Protection Board of India.

To use any of these rights, write to contact@lifehetu.com. We may need to verify your identity first.

10. Cookies

• Necessary: needed to run the site, remember your cookie choice, protect forms (Google reCAPTCHA) and take payments (Razorpay). These are always on.
• Analytics: Google Analytics, used only if you accept, to understand how the site is used.

You can change your choice at any time:

11. Children

Our services for practices are not intended for anyone under 18, and we do not knowingly collect data about children.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed. We will email customers about material changes before they take effect.

13. Contact and grievances

For privacy questions, write to contact@lifehetu.com. For complaints, contact our Grievance Officer, Puneet Pandey (Director), at puneet@lifehetu.com.