Technology Solutions Built for Mental Health Practices
LifeHetu helps psychologists, therapists, counsellors and mental healthcare organisations build the technology around the way their practice already works. From custom websites and client-facing digital workflows through to full practice management, our solutions support both online and in-person services.
Website, Client Experience and Practice Operations — Connected
LifeHetu's work falls into three areas. They are designed to fit together, but a practice can engage LifeHetu for one of them, two of them, or a connected implementation of all three — whichever matches what it actually needs.
Custom Website Development
LifeHetu designs and builds the website itself — the services, practitioners, content and structure of a particular practice, not a template it has to fit into.
Integrated Digital Workflows
Booking, payments, notifications, events and forms can be connected to the website, so the things a client needs to do are part of the site rather than somewhere else.
Practice Management
LifeHetu's practice-management software runs the work behind the website — clients, schedules, payments, invoices, notes and activities — for online and in-person practice alike.
Custom Websites for Mental Health Professionals
LifeHetu designs and develops websites specifically for mental healthcare practices, rather than asking a practitioner to adapt their work to a generic template or assemble a site themselves in a DIY builder.
Services and practitioners
Every service and every practitioner can have a page of its own, carrying the specialisms, qualifications and availability people look for before making contact.
Appointments and payments
Booking and payment can sit directly on the website, so an enquiry becomes a confirmed, paid appointment without redirecting anyone to a third-party tool.
Blogs, resources, events and courses
Articles, resources, workshops and courses can be published from the website, which is how most practices reach people long before a first session.
SEO-ready and mobile-responsive
Sites are built with the page structure, headings and metadata search engines and AI answer engines need, and they work on a phone as well as a desktop.
The website should represent the practice properly and also carry its share of the work. For what this looks like for a particular profession, see websites for psychologists or websites for therapists.
Connect the Tools Your Practice Needs
A mental healthcare website often needs to do more than present information. LifeHetu can connect booking, payments, communication, events and other workflows so the website becomes an active part of how the practice operates. Which of these are included depends on what a practice is trying to do — they are options, not a fixed bundle.
Appointment scheduling
Availability, slots and self-booking from the website.
Payment gateways
Payment for sessions, care plans, events and courses.
Client notifications
Confirmations and reminders by email and WhatsApp.
Events and registrations
Listing workshops and taking registrations online.
Forms and activities
Intake questions and activities assigned to clients.
Enquiries
Contact and enquiry routes that reach the practice as records.
Practice Management for Online and In-Person Care
LifeHetu's practice-management software helps practitioners and mental healthcare organisations manage day-to-day operations whether clients are seen online, in person, or through a mix of the two.
What the software manages
Clients and client history
Appointments and schedules
Payments
Invoices
Private notes
Activities and forms
Care plans and packages
Practitioner management
Reporting on practice activity
Where a client can come from
A client does not have to arrive through the website to be managed in the system.
- A booking made on the practice website
- A referral from a doctor, a school or another practitioner
- A telephone enquiry
- A walk-in at the clinic
- An existing client the practice has seen for years
- A client a practitioner adds to the system directly
For a fuller account of how a practice runs day to day on it, explore LifeHetu's mental health practice-management software.
From Your Website to Day-to-Day Practice Management
This is one example of how the pieces can fit together. It is not a process every practice has to follow — what gets built and how it connects is decided for each implementation.
A client who arrives through the website
- Someone looking for support finds the practice through its website.
- They read about the services offered and the practitioners who provide them.
- They book an appointment at a time the practitioner is genuinely free.
- They pay online, where the practice takes payment in advance.
- They receive a confirmation, and reminders before the session.
- The appointment and the client record appear in the practice-management software.
- The practitioner works from there — schedule, private notes, invoices and activities.
- Engagement continues between sessions through forms, care plans, events and courses.
And everyone else
Clients who come by referral, walk in, telephone the practice, or have been attending for years are added to the same practice-management system and managed the same way. The website feeds the practice; it is not a condition of using it.
This is the join that a website agency, an appointment scheduler and a general-purpose CRM each leave to somebody else. LifeHetu can build the client-facing website and connect it to the software the practice is run on.
Technology Shaped Around Your Practice
No two mental health practices are organised the same way, so LifeHetu starts by discussing how yours runs, then recommends and implements the combination of website, integrations and practice-management capabilities that suits it.
What tends to differ between practices
How many practitioners work in the practice
Which services are offered, and how they are described
Whether clients are seen online, in person, or both
How people are expected to book
When and how the practice takes payment
How the practice communicates between sessions
What the practice needs to manage day to day
Solutions for Independent Practitioners and Mental Health Organisations
Psychologists
An independent psychologist generally needs a credible website, a way for people to book, and one place to keep client records.
Websites for psychologistsTherapists
Therapists building a private practice can set out their approach and take bookings and payments from the same website.
Websites for therapistsCounsellors
Counsellors working across schools, workplaces and private clients can present each service separately and manage every client in one place.
Websites for counsellorsClinics, centres and organisations
Counselling centres, clinics and larger mental healthcare organisations can publish every practitioner and service on one website and run the practice behind all of them together.
Practice management for clinicsWhy Mental Health Practices Work with LifeHetu
Mental Healthcare Focus
LifeHetu builds technology for mental healthcare practices specifically. The vocabulary, the workflows and the way a session, a care plan or a private note is handled all assume that context.
Custom Website Development
The website is built for the practice. LifeHetu is not a DIY website builder that hands over an editor and leaves the practitioner to assemble a site between clients.
Connected Technology
Website workflows can connect to appointments, payments, communication and practice management, so the same information does not have to be re-entered in several systems.
Online and In-Person Operations
LifeHetu's practice management is not limited to clients generated by the website. Referrals, walk-ins, telephone enquiries and long-standing clients are managed in the same system.
One Technology Partner
A practice can work with LifeHetu across its website and its practice-management technology, rather than coordinating a web agency, a booking tool and a CRM vendor separately.
Let's Build the Right Technology for Your Practice
Whether you need a custom website, integrated digital workflows, practice-management software or a connected combination, LifeHetu can help you work out what fits your practice and then build it.