Privacy Policy (Mental Healthcare Services)
Last modified on 11 Nov, 2024
Privacy Policy
Effective Date: 11 Nov, 2024
Welcome to LifeHetu! This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
1. Introduction
LifeHetu, a mental healthcare service provider registered in India, is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes the information we collect, how we use it, and your choices regarding your data.
2. Information We Collect
Personal InformationName, email address, phone number, date of birth, and other identifiers when you create an account or use our services.
Sensitive Health DataInformation about mental health conditions, therapy notes, and other personal data shared during sessions.
Technical InformationIP address, device information, browser type, and usage data, which help us to improve our services.
Financial InformationPayment details provided for subscription-based services, processed securely through third-party payment processors.
3. How We Use Your Information
We use your information to:
Provide and personalize our mental health services.
Communicate with you regarding appointments, reminders, and updates.
Improve our services through research, analytics, and feedback.
Ensure legal compliance with data protection laws and healthcare regulations.
4. Sharing Your Information
We prioritize your privacy and share your information only in specific situations, including:
With Your ConsentWe will request your consent before sharing your information for purposes outside this Privacy Policy.
With Service ProvidersWe may share data with trusted third parties to perform essential services, such as data hosting, analytics, and payment processing.
Legal RequirementsWe may disclose your information if required by law or to protect the rights, property, or safety of LifeHetu, its users, or the public.
5. Data Security
We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, regular audits, and limited access to data.
6. Data Retention
LifeHetu retains personal information as long as necessary for the purposes outlined in this policy or as required by law. Sensitive health data will be securely deleted after you discontinue services, in line with applicable legal retention periods.
7. International Data Transfer
If you access LifeHetu from outside India, please note that your information will be transferred and processed in India. We adhere to data protection laws applicable in India for all such data transfers.
8. Your Rights and Choices
As a user, you have the following rights regarding your data:
AccessYou may request a copy of the personal information we hold about you.
CorrectionYou may ask us to correct inaccurate or incomplete information.
DeletionYou may request the deletion of your information, subject to legal retention requirements.
Data PortabilityYou may request the transfer of your data to another service provider.
Withdraw ConsentYou may withdraw your consent at any time by contacting us.
To exercise these rights, please contact us at contact@lifehetu.com.
9. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated effective date.
11. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at:
LifeHetu Team
Emailcontact@lifehetu.com
Websitehttps://lifehetu.com